The hotel offers amenities for your comfortable stay and unforgettable experiences
Helpful Staff!
“The staff at the desk were incredibly friendly and went above and beyond to assist me with my inquiries, making my stay much more enjoyable.” view full review
Delicious Bar Food
“The bar food was not only plentiful but also cooked to perfection. It was the perfect way to unwind after a long day.” view full review
Spacious Comfort
“The room I stayed in was spacious and offered a very comfortable bed that ensured a great night's sleep.” view full review
Business-Friendly
“The hotel provided a good environment for business travelers, with clean and functional spaces that were perfect for my needs.” view full review
General
No smoking on site
Wi-Fi
Free parking
Off-site car park
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Lift
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Laundry
Dry cleaning
Grocery shopping service
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's buffet
Spa & Leisure
Garden area
Leisure/ TV room
Room features
Air conditioning
Heating
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Waller Avenue,
Luton (Bedfordshire),
United Kingdom,
LU4 9RU,
Bedfordshire
Map view
Waller Avenue,
Luton (Bedfordshire),
United Kingdom,
LU4 9RU,
Bedfordshire
City landmarks
Park
Wardown Park
2.3
km
Museum
Wardown House
2.3
km
High Town
2.7
km
Museum
Stockwood Discovery Centre
3.7
km
61 Football Club
700 m
Event hall
Beech Hill Methodist Church
710 m
St Peter's Centre And Church
1.2
km
Church
Church Of St Luke
1.3
km
Mosque
Jamia Al-Alkbaria
970 m
All Saints' Church
1.4
km
Baitul Abraar Jami Masjir
980 m
St Joseph's Roman Catholic Church
1.0
km
Church
Holy Trinity Church
1.5
km
Luton Christian Spiritualist Church
1.3
km
Church of St Andrew with Attached Walls to South-East
1.7
km
Venue Central
1.4
km
Church Of The Holy Ghost
1.4
km
Methodist Church
1.4
km
Al-Jalal Masjid
1.4
km
Limbury Baptist Church
1.4
km
High Street Methodist Church
1.4
km
Bethel Apostolic Church
1.5
km
Casino
Grosvenor Casino Luton
3.3
km
Mosque
Luton Central Mosque
1.6
km
Waulud's Bank
1.9
km
Casino
Genting Casino
2.1
km
Oakdale Methodist Church
1.7
km
Mosque
Jalalabad Jame Masjid
1.7
km
Bury Park United Reformed Church
2.0
km
Church
Blenheim Crescent Baptist Church
1.8
km
Nearby
61 Football Club
450 m
Restaurants
The Leicester Arms
650 m
Leicester Road
Reviews and Ratings
Feedback from previous guests about their experience.
58%
liked the hotel and would stay again
Convenient Location
Satisfactory Dining
Substandard Room Conditions
WiFi Connectivity Issues
5.8/10
Guest rating
Rooms
5.9
Location
6.2
Service
6.3
Dining
5.0
Guest reviews
5.8/10
based on 15 reviews
3/5
based on 544 reviews
6.5
6.5/10 based on 86 reviews
#22 of 29 hotels in Luton based on Tripadvisor
Mark
United Kingdom,
April
2024
5.0/10
The hotel rooms were below standard upon arrival, with a lingering smell of smoke and a chilly atmosphere, but the location was convenient for airport stopovers. Despite some service issues, the dining options were satisfactory for a quick meal before traveling. However, there were concerns about the lack of investment in room improvements and slow WiFi connectivity on upper floors.
Rooms
5.0
The rooms were not up to standard with a lingering smoke smell and a cold environment upon arrival.
Service
5.0
There were service issues, including having to go downstairs multiple times for the same complaint, which put a damper on the stay.
Location
7.0
The location was reasonable for airport stopovers and convenient for travelers needing quick access to the airport.
Dining
6.0
The dining options were satisfactory for a quick meal before traveling.
Facilities
5.0
Facilities showed no notable positive or negative aspects.
Convenient Location
Substandard Room Conditions
John
United Kingdom,
April
2024
5.0/10
The hotel had some cleanliness issues with the rooms, and the noise from next door was disturbing late at night. The warmth of the room was comfortable, but the noise and language until 2 am were off-putting. Despite some positives, the overall experience was affected by these issues.
Rooms
5.0
The rooms were not clean and were affected by noise from the next-door room until 2 am, which made it challenging to rest peacefully.
Service
6.0
While the staff was nice, having to repeatedly go downstairs in the early morning due to unresolved issues dampened the stay. Some interactions were positive, but others were disappointing.
Location
5.0
The location had some positives being close to work and offering excellent room rates, but the noise levels from the bar area and lack of supervision for noisy children attending weddings were major drawbacks.
Dining
5.0
The dining experience had its flaws, with no breakfast options for the price paid and leaving without a meal due to an early departure.
Facilities
6.0
The facilities seemed adequate overall, but the noise levels and cleanliness issues detracted from the experience.
warm rooms
dirty rooms
Hubert
United Kingdom,
March
2024
5.4/10
The hotel's first-floor rooms appeared basic and slightly run down, needing a good cleaning and freshening up to meet the standards of other hotels. The nights could have been more comfortable with some freshening up.
Rooms
6.0
The rooms were very basic, a little run down, and looked like they needed a good clean. Freshening up could improve the overall experience.
Service
7.0
The service felt a bit disorganized, like in a school canteen, but the receptionist was brilliant. Room service, dry cleaning, and wedding services were available.
Location
5.0
The location was convenient for my trip, being about five minutes from the motorway and close to the family I was visiting. However, the noise from a wedding with unsupervised children was disruptive.
Dining
5.0
The dining experience had some issues, like cold food and missing items from the advertised breakfast. Butter was notably missing.
Facilities
5.0
The facilities were in need of improvement to match other hotels' standards.
Convenient Location
Disorganized Service
James
United Kingdom,
March
2024
6.2/10
I had a mixed experience at the hotel. The room size was decent for the price we paid, but unfortunately, it was situated near noisy connecting doors that disrupted my sleep. On the bright side, the rooms were clean despite some minor issues like nails chipping on the carpet.
Rooms
7.0
The room size was decent for what we paid, but the location near noisy doors was a downside. However, the room was clean.
Service
6.0
The staff, particularly Delia behind the bar, were pleasant and helpful. However, I had a negative encounter with the room service, as the service was described as miserable and rude.
Location
6.0
The location was good for the course I was attending, though some noise from the bar area disturbed the peace. Addressing the cold temperature upon complaint was appreciated.
Dining
5.0
The dining experience was average, with some dishes being cold but still edible. There was a variety of options available, ensuring I never went hungry. However, the value for money aspect was questioned, suggesting it might be better to go elsewhere for a more satisfying meal.
Facilities
7.0
The facilities were adequate, with minor issues like smeared reception numbers being a small inconvenience.
Isaac
United Kingdom,
March
2024
5.8/10
I had a mixed experience at this hotel. The rooms had a full leak from the bathroom above, which was a serious issue, especially because it was very cold and inconvenient for my baby. However, the staff tried to resolve the problem promptly. The location was quite convenient for my appointments but was marred by a large number of unsupervised children. The dining was basic and edible, though not exceptional.
Rooms
5.0
Despite the leak and cold conditions, the staff attempted to address the issue with the bathroom leak promptly.
Service
7.0
The staff seemed indifferent to my initial concerns, but they had a friendly attitude overall and tried to assist.
Location
6.0
The location was practical for my appointments, but the presence of unsupervised kids was disruptive.
Dining
5.0
The dining options were basic and somewhat lacking in quality.
Facilities
6.0
The hotel offered essential services, but there were no standout facilities that impressed me.
Brian
United Kingdom,
December
2023
6.0/10
Overall, my stay at the hotel was a mixed experience. The rooms were comfortable enough and nicely presented, but I received a £100 fine for using the hotel car park, which was quite a shock. The service was friendly, but there were instances of unprofessional behavior. The location was convenient for my appointments in Luton and Dunstable, despite the cold and slightly neglected state of the surroundings. The dining experience was subpar, with basic and unappealing offerings. The facilities were satisfactory, albeit nothing extraordinary.
Rooms
7.0
The rooms were comfortable enough, clean, and nicely presented with a decent shower.
Service
6.0
The customer service was friendly overall, but there were instances of unprofessionalism that affected my stay.
Location
6.0
The location was convenient for my appointments in Luton and Dunstable, despite some cold and neglected areas.
Dining
5.0
The dining experience was basic and not very appealing.
Facilities
6.0
The facilities were satisfactory, without any standout features.
Homer
United States,
November
2023
5.6/10
My stay at the hotel had its ups and downs. The location was convenient with nearby restaurants, but the rooms were a bit basic and not as clean as expected. The service was a mix of poor experiences with some bright spots like friendly and accommodating staff. The dining options left something to be desired, but the facilities were satisfactory overall.
Rooms
5.0
The room was a basic hut and not as clean as I would have liked. I also noticed a discrepancy in the booking price.
Service
6.0
The service had its ups and downs. Although I had to address issues multiple times, some staff members were helpful and accommodating.
Location
6.0
The location was alright with some nearby eateries, but it was not as bright as I would have preferred. The hard pillows were also a drawback.
Dining
5.0
The dining experience fell below expectations, with limited choices and some confusion with table service.
Facilities
7.0
The facilities were satisfactory with no major complaints, but there was room for improvement in several areas.
Fred
United States,
October
2023
7.0/10
My stay at the hotel had its ups and downs. The recently modernized interiors were clean and comfortable, but my first room lacked proper lighting and curtains, making it noisy with the traffic. Pam Cullinane stood out as a very friendly staff member. However, the lack of attention to details in maintenance was evident with rot and moss visible from the window.
Rooms
7.0
Despite the initial issues, the room on the first floor was spotlessly clean.
Service
6.0
While one staff member, Pam Cullinane, was notably friendly, the overall service was lacking attentiveness.
Location
7.0
The location worked well for me to visit nearby family, but the initial coldness in the room and restaurant required complaints before proper heating was arranged.
Dining
8.0
The dining experience was nice with hot food available, but at times, there were too many guests for the amount of food served.
Facilities
7.0
The hotel had good facilities overall, with a spacious lounge area. However, attention to maintenance details was lacking.
Carlos
United States,
October
2023
7.4/10
My stay at this hotel was a mixed experience. The room was comfortable but a bit cold, though the staff kindly provided a heater. The service was a bit rude initially, but overall, the central location and excellent food quality made up for it. The hotel facilities were good, but some areas could use a touch-up.
Rooms
7.0
The room was comfortable, but a bit cold. The staff provided a portable heater upon request.
Service
7.0
The service had a rough start with a rude encounter, but improved later. One staff member, Pam Cullinane, was exceptionally friendly and helpful in arranging a taxi.
Location
8.0
The location was convenient and central, with good access to amenities and transport options, although it could do with some maintenance in places.
Dining
7.0
I did not have the chance to enjoy dining facilities fully, but the food options were varied with good quality, despite some temperature issues.
Facilities
8.0
The hotel facilities were decent overall, with a spacious lounge area and available services like room service and dry cleaning.
Emily
United Kingdom,
October
2023
5.8/10
My stay at the hotel was comfortable and had its ups and downs. The rooms were clean and warm, albeit with a slightly dated ensuite that led to a little mishap. Unfortunately, one of the rooms lacked basic furnishings like a chair. On the bright side, the room was spacious.
Rooms
7.0
The rooms were clean and warm, but the ensuite was a bit dated with an unexpected step that caused a minor inconvenience. One room lacked essential furnishings.
Service
7.0
The staff was polite and professional overall, though they encountered difficulties with room changes due to system issues. Despite that, they maintained courteous behavior.
Location
6.0
The location was convenient for work proximity and attractive room rates, but the presence of unattended children disrupted the peaceful atmosphere. While adjustments were made after complaints, the initial cold environment was a drawback.
Dining
5.0
The dining experience was subpar with limited continental breakfast options. I found the added cost excessive for what was offered, considering nearby alternatives like McDonald's that provided better value.
Facilities
5.0
The facilities lacked attention to detail, with issues like unavailability of certain food items and inadequate condition of the tiles. Improvement is needed in this area.
Roy
United Kingdom,
October
2023
5.2/10
The hotel rooms were warm and very basic, a little run down, and in need of a good clean. The service staff were helpful but had issues providing an invoice promptly. The location had some challenges with cold areas that were only addressed after complaints. The dining experience ranged from good to poor, depending on the meal choice. Facilities were acceptable but not outstanding.
Rooms
5.0
The rooms were basic and needed cleaning.
Service
6.0
The service staff were helpful but struggled with some organizational issues.
Location
5.0
The location had some problems with cold areas that needed attention. Close to the M1.
Dining
5.0
The dining options varied from good to poor.
Facilities
6.0
The facilities were average, nothing exceptional.
Gary
United Kingdom,
September
2023
5.6/10
The hotel was a bit tatty, but I appreciated getting an early check-in after a long journey. The staff were really nice, but they seemed overwhelmed during breakfast service. The location was fine, although the bar noise was a nuisance. The dining experience was not up to par.
Rooms
7.0
The room was ready earlier than expected, which was a relief after traveling for 48 hours. I had to switch rooms a few times, but it was clean.
Service
6.0
The staff was helpful and pleasant but seemed unprepared during busy times like breakfast.
Location
5.0
The location was convenient for my work and the rates were reasonable, but the noise from the bar area was unacceptable.
Dining
5.0
The dining options were not worth the money; better off going to a nearby McDonald's for a decent coffee.
Facilities
6.0
The facilities were not exceptional, but everything was functional.
Kenneth
United States,
September
2023
7.0/10
My stay at the hotel was a bit of a mixed bag. The room I had was comfortable enough, but cleanliness was a major issue. If it wasn't for a friend's party nearby, I might have considered leaving. The service, on the other hand, was quite good, with staff being smart, friendly, and polite. The location worked well for my needs, being within walking distance of my workplace and offering reasonable rates. However, there were some noticeable lapses in the dining experience, particularly in the limited food options available.
Rooms
6.0
The room I stayed in was comfortable enough, but cleanliness was a major concern.
Service
8.0
I found the service to be quite good, with smart, friendly, and polite staff members.
Location
9.0
The hotel's location was ideal for my needs, being within walking distance of my workplace and offering reasonable rates.
Dining
5.0
There were noticeable lapses in the dining experience, particularly with limited food options available.
Facilities
7.0
The facilities at the hotel were satisfactory but nothing extraordinary.
Leonard
United States,
August
2023
5.0/10
My stay at the hotel had its ups and downs. The location was convenient for my appointments around Luton and Dunstable, but the cold rooms and unappealing dining left something to be desired. The staff seemed professional, but their absence from the front desk was noticeable. Despite these drawbacks, the nearby McDonald's provided a decent alternative for a quick coffee.
Rooms
5.0
The room, especially the sofa bed turned into a double, was tiny and not very clean, with hair all over. It was also uncomfortably cold. I even found a toenail and a half-eaten tortilla chip from a previous guest stuck to my sock!
Service
5.0
The staff were not as welcoming or obliging as I had hoped, and their absence from the front desk for most of the time was noticeable.
Location
6.0
Although the location served my multiple appointments well, the cold restaurant only became heated after my complaint. Fortunately, the proximity to McDonald's for a good cup of coffee was a plus.
Dining
5.0
The dining experience was far from excellent. The food was left out too long, making it unappealing, and the options were limited. The help-yourself tea water was only warm, and the toaster barely worked.
Facilities
5.0
The overall facilities were lacking quality and not up to par with the expectations, leading to a disappointing stay.
Peter
United Kingdom,
July
2023
6.8/10
The hotel offers basic but clean rooms with tea and coffee making facilities but lacks a mini-fridge. It is adequate for a quick stopover, but for longer stays, the poor Wi-Fi and inconsistent breakfast quality may not be satisfactory. Some noise disturbances could affect your peaceful stay, despite the affordable price of £64 for a night.
Rooms
7.0
The rooms are basic but clean and suitable for a short stay.
Service
8.0
The staff are welcoming and helpful, although there were issues with the key card.
Location
8.0
The hotel's location is convenient, especially for motorway access and close proximity to your planned destinations.
Dining
5.0
The dining experience was inconsistent, with some items missing and unhelpful staff at breakfast.
Facilities
6.0
The hotel lacks some investment in facilities and may need improvement.